FAQ

The PockyBall® is guaranteed for 14 days from the date of purchase.

You will receive your PockyBall® within 4 to 7 working days (except weekends and holidays), it may happen that it is delivered 1 or 2 days later following the mandatory passage to the customs service. 

Due to the high demand in the UK, our stocks are running out quite quickly. We therefore draw on our stocks in Europe and abroad to deliver as quickly as possible.

The PockyBall® weighs 41 grams and is 70 cm in diameter, rope length is 75cm.

Pockyball is a foam ball, studied and designed to be used by everyone including the youngest without any risk of injury and all this in compliance with European standards.

The PockyBall® is a patented object and only available in our online shop.

In most schools, the PockyBall® is accepted, however, we invite you to ask the headmaster for information.

Anyone can play PockyBall®! From 4 years old with no age limit, for girls and boys. PockyBall® has many benefits for everyone!

When you make a first purchase on our site, which is validated and paid for, a pop-up offers you to purchase additional products. It is made up of two buttons, if you click on the "buy" button then you will buy and this will add new items to your original order.

--- This being specified on the pop-up, orders after purchase can no longer be deleted / modified ---
* Note that the merch is made to order, therefore any order placed for the merch cannot be deleted / modified.

The system has a safety device that can hold up to 1 KG. This prevents cases of strangulation or the like.

If the ball comes loose, simply apply pressure to the ring to close it again.

If you have any further questions, please do not hesitate to contact us at support@pockyball-uk.com and our teams will be happy to answer you.